Home › Guides · Updated 24 October 2026

Virgin Media email stopped working after the move to Junara?

Quick answer

If your mailbox has moved to Junara, your mail app needs Junara's settings: incoming server imap.junara.com, port 993, SSL, your full email address as the username, and your Junara password or app-specific password. Still on Virgin? Use imap.virginmedia.com with a Virgin Media Mail app password.

Written by an independent developer. Not affiliated with Virgin Media, Virgin Media O2 or Junara.

When a Virgin Media mailbox moves to Junara, mail apps that were set up years ago, such as iPhone Mail, Outlook and Thunderbird, can stop receiving mail or keep asking for a password. Usually only the server names and the password need changing.

First: has your mailbox moved?

If you signed up with Junara and got its confirmation, your mailbox has moved, so use the Junara settings below. If you haven't signed up, you're still on Virgin Media, so use the Virgin settings. Webmail still working is a good sign that the account is fine and only the app needs updating.

The settings

	Moved to Junara	Still on Virgin Media
Incoming (IMAP) server	imap.junara.com	imap.virginmedia.com
Incoming port	993, SSL/TLS	993, SSL/TLS
Outgoing (SMTP) server	smtp.junara.com	smtp.virginmedia.com
Outgoing port	465 SSL (or 587 STARTTLS)	465 SSL
Username	Your full email address	Your full email address
Password	Your Junara password, or your Junara app-specific password if you made one	A Virgin Media Mail app password (three words)

Sources: Junara mail server settings, Virgin Media email settings. Check them there if anything doesn't match.

iPhone and iPad

Open Settings › Apps › Mail › Mail Accounts (older versions: Settings › Mail › Accounts) and tap your Virgin account.
Tap the account address, then update Incoming Mail Server and Outgoing Mail Server host names and passwords from the table.
Tap Done. If it won't verify, delete the account and add it again with Other › Add Mail Account.

Outlook on Windows

Go to File › Account Settings › Account Settings, pick the Virgin account and choose Repair or Change.
Enter the incoming and outgoing servers, ports and password from the table, then Next.

Thunderbird

Right-click the account, choose Settings › Server Settings, and change the server name.
For sending, go to Outgoing Server (SMTP) and edit the Virgin entry.
Restart Thunderbird and enter the new password when asked.

Android and the Gmail app

In the Gmail app, open Settings, tap the Virgin account, then Account settings › Incoming / Outgoing settings and change the servers and password. If there's no option, remove the account and add it again as Other.

"Keeps asking for my password"

That nearly always means the app is using an old password. After the move, a Virgin Media Mail app password won't work at Junara, and your normal Junara password won't work if you turned on an app-specific password. Make a fresh one and paste it in.

Rather leave than fix it?

If you'd rather not keep paying for the old address, you can copy every email out to Gmail, Outlook or iCloud before your deadline. See how to move your Virgin Media email to Gmail.

Questions people ask

Why does my email keep asking for my password?

Usually because the app still uses an old password or the old server. After moving to Junara, update the server names and the password in the app's account settings.

Is Virgin Media email down?

Check Virgin Media's service status page. If webmail works but your app doesn't, it's the app's settings or password, not an outage.

Keep every email, in a few minutes

Keep My Emails moves your whole Virgin Media mailbox, every folder with its original dates, to Gmail, Outlook or iCloud, or gives you a download. Check your mailbox for free first. One payment, no subscription.

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