Can I keep my Virgin Media email address?
Yes, but only by moving it to Junara, Virgin Media's new email provider. Current customers get 12 months free (99p fee), or 18 months if they need extra support. Former customers pay a Junara plan straight away. The address can't be moved to Gmail, Outlook or anyone else, so if you let it go, copy your emails first.
Virgin Media O2 is handing its old email service, covering ntlworld.com, blueyonder.co.uk, virgin.net and virginmedia.com addresses, to a new provider called Junara (Virgin Media O2's announcement). Whether you can keep your address now depends on one thing: moving it to Junara.
Current Virgin customers vs former customers
| You are… | Keep the address? | Cost |
|---|---|---|
| A current Virgin Media broadband, TV or landline customer | Yes, by moving to Junara | 12 months free (99p fee), then a paid plan |
| Registered with Virgin as needing extra support | Yes, by moving to Junara | 18 months free, then a paid plan |
| A former customer (no Virgin services any more) | Yes, by moving to Junara | A paid Junara plan from the start |
See how much Junara costs for what is known about prices.
How long can I keep it?
For as long as you keep paying Junara. For current customers, the free period ends 12 (or 18) months after you move, so the first paid renewals arrive from late 2027. If you stop paying, Junara suspends the mailbox and deletes it if it isn't reactivated within 120 days.
What if I leave Virgin broadband now?
Older advice, still quoted on many forum threads, says Virgin closes your email about 90 days after you leave. That was Virgin's old rule. Under the new plan, every Virgin Media address goes through the same steps: a letter, at least 45 days to decide, then a 120-day recovery window, then deletion. Leaving broadband means you'd be a former customer, so keeping the address would cost a Junara plan straight away. Work out your own dates with the deadline calculator.
Can I move my ntlworld or blueyonder address to Gmail?
No. An email address belongs to whoever runs its domain, and the ntlworld.com, blueyonder.co.uk, virgin.net and virginmedia.com domains stay with Virgin Media's email service, now run by Junara. Gmail, Outlook and iCloud can receive your emails, but they can't take over the address. Nobody else can transfer it to you either, whatever an advert says.
Keep the address and back up the emails
Many people do both: move the address to Junara to keep receiving mail at it, and copy every old email to Gmail or a download as a backup. That way nothing is lost if you later decide Junara isn't worth paying for. See how to move your emails to Gmail or how to download them all.
If you let the address go: update these first
Before the account closes, change your email address on the accounts that matter most. Otherwise password resets and important letters go to an address that no longer exists:
- Your bank, building society and credit cards
- HMRC, DVLA, your council and your pension provider
- Your GP surgery, NHS app and pharmacy
- Your Apple ID or Google account recovery email
- Energy, water, phone and insurance companies
- Shopping sites you use often, such as Amazon and eBay
Search your old inbox for each company's name to find the ones you've forgotten.
What happens if I do nothing?
The account is suspended after your decision window and permanently deleted about 165 days after your first message, together with every email, folder and contact in it. There's no way to get it back after that.
Questions people ask
Will I lose my ntlworld email address?
Only if you don't move it to Junara. If you do nothing, it is deleted about 165 days after your first letter, together with every email in it.
Can I transfer my Virgin email address to Gmail?
No. The address belongs to Virgin Media's email service, now run by Junara. Gmail can receive your old emails, but not the address itself.
Can I pay Virgin Media to keep my email address?
Not any more. Keeping the address means signing up with Junara and, after any free period, paying Junara.
Keep every email, in a few minutes
Keep My Emails moves your whole Virgin Media mailbox, every folder with its original dates, to Gmail, Outlook or iCloud, or gives you a download. Check your mailbox for free first. One payment, no subscription.
Check my mailbox freeMore guides
- How much does Junara email cost?
- Is Junara legit? What to know before you sign up
- Virgin Media email stopped working after the move to Junara?
- How to move your Virgin Media email to Gmail
- Is ntlworld email closing? What to do before your account is deleted
- Is blueyonder email closing? How to keep your address or your old emails
- virgin.net email is closing: how to move your emails
- How to get a Virgin Media Mail app password
- Gmail "Import mail" not working with Virgin Media?
- How to export and back up all your Virgin Media emails
- When will my Virgin Media email be deleted?
- How to move your Virgin Media email to iCloud or Outlook