Terms of service
These terms apply when you use Keep My Emails, a service run by Eric Saad ("we"). Contact: support@keepmyemails.co.uk.
1. What Keep My Emails does
Keep My Emails connects to an email account you choose and either copies its folders and messages to another email account you choose ("Move"), or creates a downloadable archive of them ("Download"). The free check shows how many messages and folders your mailbox contains before you pay.
2. Your responsibilities
- You may only use Keep My Emails for mailboxes that belong to you, or that you have the owner's permission to copy.
- You provide app passwords for the accounts involved (or, for Outlook.com, sign in with Microsoft) and can revoke that access at any time.
- You keep your new email account in good standing; its provider's limits (for example Gmail's daily upload limit) may slow a copy down.
3. Independence
Keep My Emails is an independent service. It is not affiliated with, endorsed by or connected to Virgin Media, Virgin Media O2, Junara, Google, Microsoft, Apple or any other email provider. Their names are used only to describe which accounts the service works with.
4. Prices and payment
Prices are shown before you pay and are one-off payments, not subscriptions: Download £9.99; Move £14.99 (includes the download). Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service enquiries and handles returns.
5. Refunds
- You can ask for a full refund for any reason within 14 days of payment.
- If your copy can't start because a password is wrong or an account is unavailable, you can also update the details and retry at no extra cost.
To ask for a refund, reply to your Paddle receipt or email support@keepmyemails.co.uk. See the refund policy.
6. What we keep
We don't store copies of your emails. Download archives are deleted 7 days after they are created, so download yours promptly. See the privacy policy for details.
7. Limits of the service
- Messages larger than 35 MB can't be copied into Gmail; they are included in the download instead. Messages larger than 150 MB can't be included in a download.
- If your new account refuses to create a folder (for example because of its name), that folder's emails are in the download only.
- Trash and Junk folders are included in downloads but not copied into your new account.
- Contacts and calendars are not copied. Virgin Media webmail lets you export contacts as a CSV file.
- We can't move your email address, only the emails in it.
8. Liability
We take care to copy every message, but email servers vary and some messages may fail to copy. The job summary tells you how many were copied, skipped or failed. You remain responsible for keeping your own backup, which is why the download is included with every Move. Nothing in these terms limits liability that cannot be limited by law, including your statutory rights as a consumer. Otherwise, our total liability for any claim is limited to the amount you paid for the job concerned.
9. Changes and governing law
We may update these terms; the version shown when you pay applies to your order. These terms are governed by the laws of England and Wales.