Privacy policy
Keep My Emails is run by Eric Saad ("we"). This policy explains what we do with your information when you use Keep My Emails to check, copy or download a mailbox. Questions: support@keepmyemails.co.uk.
The short version
- We only use the information needed to copy your emails.
- We never ask for your My Virgin Media password, only an email app password that you can delete at any time.
- Passwords are encrypted while a job runs and erased when it ends.
- We don't read, sell or analyse your emails. They pass through our server while being copied; download archives are deleted after 7 days.
What we collect and why
| Information | Why | How long we keep it |
|---|---|---|
| Your Virgin Media email address and app password | To connect to your mailbox and check or copy it | Password: erased when the job finishes or fails, or 48 hours after you start if you don't pay. Paid jobs paused by Gmail's daily limit keep it until finished, at most 21 days. Address: 30 days if you don't pay; 12 months if you do, for support and refunds. |
| Your new account's address and app password | To copy your emails into it | As above |
| For Outlook.com: a Microsoft sign-in token (never your Microsoft password) | Microsoft gives us a token that only allows access to your email, after you sign in on Microsoft's own page and agree | Encrypted, and erased on the same schedule as passwords. You can also remove Keep My Emails' access in your Microsoft account's privacy settings at any time. |
| Your emails and folders | To copy them, or to build your download | Copies: not stored; messages pass through memory. Downloads: built on our server as a .zip file and deleted after 7 days; an unfinished download is deleted within a day. |
| A notification email address, if you give one | To tell you when your copy is done, or if it needs your attention. We never use it for marketing. | 12 months, with the job record |
| Check results (number of emails, folder names, sizes) and job progress | To show you what's in your mailbox and how the copy is going | As for the address above |
| Technical logs (time, job ID, errors) | To keep the service working and secure. Logs never contain passwords or email content. | Rotated automatically; only recent logs are kept |
Payments
Payments are handled by Paddle (Paddle.com Market Ltd), our reseller and Merchant of Record. Paddle collects your name, email, payment and billing details under its own privacy policy. We receive a confirmation that you've paid, not your card details.
Legal basis
We process your information to perform the service you ask for (contract) and, for security logs, for our legitimate interest in keeping the service safe. You must only use Keep My Emails for a mailbox that is yours, or that you have permission to copy.
Who else is involved
- Paddle, for payments.
- Our hosting provider, which runs the server that performs the copy.
- Our email delivery provider, which sends the notification emails you ask for.
- Your email providers (Virgin Media/Junara and your new provider), which we connect to on your instruction.
- Microsoft, if you choose Outlook.com: you sign in on Microsoft's page, and Microsoft tells us your email address and gives us an access token.
We don't sell your information or use it for advertising.
Your rights
Under UK data protection law you can ask for a copy of your information, ask us to correct or delete it, or object to how we use it. Email support@keepmyemails.co.uk. You can also complain to the UK Information Commissioner's Office (ico.org.uk).
Security
Connections to your mailboxes and to this website are encrypted. Passwords are encrypted at rest and never written to logs. We recommend deleting the app passwords you created as soon as your copy is finished.
Changes
If we change this policy we'll update the date at the top of this page.